399bet FAQ — Withdrawals, Security, Betting and Responsible Gaming
This page provides detailed answers to the most frequently asked questions from 399bet users. Withdrawal times, account security, cricket betting rules and responsible gaming limits — everything is explained in plain English. If you cannot find the answer to your question, contact 24/7 live chat.
Table of Contents
Withdrawals
Withdrawal
After a withdrawal request is approved at 399bet, the money usually arrives within 10 to 45 minutes in your bKash, Nagad, Rocket or Upay wallet. The exact time may vary slightly depending on the mobile banking network. In most cases the request is completed within half an hour of submission. If there is a delay, let us know via live chat.
Yes, 399bet's withdrawal process is active 24 hours a day, 7 days a week. You can submit a request at midnight or on Friday-Saturday holidays and the target settlement time of 10-45 minutes remains the same. The service does not stop on public holidays either.
No, bonus funds cannot be withdrawn directly — the wagering requirement must be met first. For the welcome bonus, for example, you need to wager the bonus amount 20 times. Example: on a ৳1,000 deposit you receive a ৳1,000 bonus, giving a total balance of ৳2,000, and you must place ৳1,000 × 20 = ৳20,000 in bets before withdrawing. Once the wagering is complete, the winnings can be withdrawn.
Yes. For security reasons 399bet only sends money to the mobile wallet registered under the same name as your account. Withdrawals to a bKash, Nagad, Rocket or Upay number registered in someone else's name are not approved. This is part of our fund protection and anti-fraud policy. Please keep your account details up to date at all times.
A withdrawal request initially stays in "Pending" status and is approved once the team's verification process is complete. If more than 45 minutes have passed, contact 399bet's 24/7 live chat with your request ID for assistance. A short delay can sometimes occur when account details need to be cross-checked.
The minimum withdrawal amount at 399bet is ৳800. The available withdrawal methods are bKash, Nagad, Rocket and Upay. You can withdraw quickly and securely through any of these four mobile wallets. The withdrawal methods are the same as the deposit methods — there are no separate options.
Stay Safe
Security
Many fraudulent sites copy the 399bet name or logo. Always verify the correct URL in your browser's address bar. Fake sites usually have a slight difference in spelling (such as an extra number or a different domain extension). Do not log in by clicking unknown links; go directly to the official address. If you have any suspicion, report it to 399bet support.
Yes. 399bet uses SSL encryption, which keeps your personal information, password and transaction details secure. If you see a padlock icon in your browser's address bar, the connection is safe. This encryption ensures that no third party can read or alter your data. Read the privacy policy to learn more.
If you believe there has been unauthorised access to your 399bet account, contact 24/7 live chat immediately and request a temporary account suspension. Also change your bKash or Nagad PIN. Acting quickly reduces the risk of further loss.
An OTP (one-time password) and mobile banking PIN are for you alone — sharing them with anyone puts your account at immediate risk. No 399bet staff member will ever ask for your OTP, password or PIN. If anyone asks for this information, it is a scam attempt — end the call or chat immediately and report it to support.
A strong password has at least 8-12 characters and combines uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (@, #, !). Do not use your own name, date of birth or "123456". Using your 399bet account password on other sites increases the risk — keep a separate password for each.
Cricket and Sports Betting
Betting
In an accumulator bet, selections from multiple matches are combined and the odds for each selection are multiplied together. Example: if three selections have odds of 1.50, 1.80 and 1.90 respectively, the combined odds are 1.50 × 1.80 × 1.90 = 5.13 (approximately), so a ৳100 bet could return ৳513. However, if any one selection is wrong the entire bet is lost. Multi-bets can be placed from the 399bet sports betting section.
Yes. 399bet offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup and other international cricket tournaments. Bangladesh Tigers matches in particular have a wide range of markets available. You can bet on match winner, top batter, total runs and many other markets. Visit the cricket betting page for a full list of markets.
If a cricket match is cancelled due to rain or another reason, the stake is generally refunded, or in a multi-bet that selection is treated as 1.00 so the remaining selections continue as normal. The specific settlement method is detailed on the 399bet terms and conditions page. Matches completed in reduced overs under the Duckworth-Lewis method are generally counted as valid.
Yes, 399bet offers live in-play betting, allowing you to place bets in real time while a match is in progress. Odds change continuously based on how the match is going. When a wicket falls or a team's run rate changes, markets update instantly. Making quick decisions and reading the flow of the match are key to success in in-play betting.
The three main formats express the same outcome, just presented differently. Example: with a ৳1,000 stake on Team A to win — decimal 3.00 = fractional 2/1 = American +200; a win returns ৳3,000 (৳2,000 profit + ৳1,000 stake), a loss costs ৳1,000. 399bet generally uses decimal format, which is easier for beginners to understand.
Limits and Controls
Responsibility
The minimum deposit at 399bet is ৳200 — this is the same across all methods (bKash, Nagad, Rocket, Upay). You can start with this amount in any section, whether slots or live casino. All games in the slots section are available even with a small deposit. A minimum deposit of ৳200 is also enough to qualify for a bonus.
Some common signs of problem gambling are: repeatedly playing to chase lost money, spending more than your budget, hiding your gambling from family or friends, and skipping daily responsibilities to keep playing. If you notice these signs, it is important to take a break. You will find more guidance on the 399bet responsible gaming page.
No. Opening an account at 399bet and participating in all types of casino and betting activities is only for individuals aged 21+. Age is verified at the time of registration, and any attempt by minors to create an account is immediately rejected. This is an essential part of the responsible gaming policy.
A cooling-off period means taking a break from your account for a set number of days, while self-exclusion keeps the account closed for a longer period. To activate either option, submit a request via 399bet's 24/7 live chat — the support team will assist in Bengali. You do not need to give a reason for this decision.
Yes. To help manage your spending, you can request a daily, weekly or monthly deposit limit. Simply let the support team know via 24/7 live chat or email and it will be set for you. Setting a budget for responsible gaming is an important step and 399bet encourages this.
Each 399bet account is for the personal use of the registered owner only. Sharing an account is a violation of 399bet's rules and may result in account suspension. Keep your login details secure, especially away from underage family members. See the Terms & Conditions for the full policy.
Get started on 399bet now
Deposit as little as ৳200 via popular mobile wallets in Bangladesh and get a 100% bonus, up to ৳10,000.
Go to the 399bet login pageStill have questions? Talk to the support team
If you didn't find the answer to your question in the FAQ above, don't worry. The 399bet support team is available seven days a week, 24 hours a day in both Bengali and English.
Live Chat
Click the live chat icon on any page of the site to get support instantly. Average response time is very fast.
Email Support
For detailed issues or to attach documents, contact us by email: [email protected]
Bengali & English
The support team is able to assist in Bengali, so you can report any issue without a language barrier.