399bet's Privacy Policy

1 What Types of Information We Collect

When registering on the 399bet platform and using our services, we collect various types of personal information. This information can broadly be divided into two categories — information you provide directly and information collected automatically.

1.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Deposit and withdrawal transaction history
• Wallet balance information

1.3 Usage Information

• IP address and device identifier information
• Browser type and version
• Session duration and page visit history
• Game history and betting activity logs
• Location information (at a general level)

2 How We Collect Information

399bet collects user information in several ways. These methods are described in detail below.

2.1 Information You Provide Directly

You provide information to us directly when filling out the registration form, during the identity verification process, when making deposits and withdrawals, and when contacting our support centre. This information is essential for operating the service.

2.2 Automatic Collection

When you browse the 399bet website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your browsing behaviour, click patterns, and session-related data.

2.3 Information from Third Parties

Limited information may be received through identity verification service providers and payment processors. In such cases, the respective third party's own privacy policy also applies.

3 Purpose of Using Information

Collected information is used for specific and legitimate purposes. 399bet never uses your information for unnecessary or unauthorised purposes.

3.1 Account Management

• Completing the registration process and verifying accounts
• Login and security verification
• Password recovery and account support

3.2 Financial Transactions

• Processing deposits and withdrawals
• Transaction verification and fraud prevention
• Payment confirmation via bKash, Nagad, Rocket, and Upay

3.3 Service Improvement

• Monitoring and analysing platform performance
• Reviewing and improving user experience
• Sending relevant promotional information (subject to consent)

3.4 Legal Obligations

Storing and processing certain information to comply with anti-money laundering regulations and applicable laws is part of our legal obligations. Monitoring user behaviour to ensure responsible gaming is also included in this purpose.

4 Cookie Policy

Cookies are small text files stored on your device that help improve website functionality. 399bet uses the following types of cookies.

4.1 Essential Cookies

These cookies are essential for running the core functions of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences. Disabling these cookies may prevent the website from working properly.

4.2 Analytics Cookies

Analytics cookies are used to understand how users are using the platform. This information is analysed in aggregate and no personal identity is revealed.

4.3 Cookie Controls

You have the option to manage cookies from your browser settings. However, please note that disabling essential cookies may limit some services on 399bet.

5 Sharing Information with Third Parties

399bet never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances.

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and gaming software suppliers receive specific information in order to provide their services. These third parties operate under strict confidentiality agreements.

5.2 Legal Authorities

Necessary information may be provided on the basis of a court order or a lawful request from a competent authority. In such cases, only the specific information requested is provided.

5.3 Limits

Outside of the above, personal information will not be shared with third parties without your explicit consent. Selling information to advertisers or data brokers is against our policy.

6 Data Security Measures

Keeping your information secure is one of 399bet's top priorities. To this end, we have put in place industry-standard technical and organisational measures.

6.1 Technical Security

• SSL encryption — all data transfers take place through encrypted channels
• Password hashing — your password is never stored in plain text
• Two-factor verification (OTP) — additional security for login and transactions
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments

6.2 Organisational Security

• Access to data is restricted to authorised staff only
• Regular security training for staff
• A defined process for taking prompt action in the event of a data breach

6.3 Limitations

Transmitting data over the internet is not entirely risk-free. Even though we take every precaution, complete security cannot be guaranteed. However, we act quickly when any security-related issue arises.

7 Data Retention Period

How long your information is retained depends on the type of information and the applicable legal obligations.

7.1 Active Accounts

All information needed to provide the service is retained for as long as your account is active. Even after an account is closed, certain information may need to be kept for a specified period due to legal obligations.

7.2 Transaction Records

Records of financial transactions and related documents are retained for the period specified under applicable financial regulations.

7.3 Deletion After Retention Period

Once the retention period ends, personal information is securely deleted or anonymised so that no individual can be identified from it.

8 Your Rights

You have the following rights regarding your personal information.

8.1 Right to Know

You may request at any time to know what information we hold about you. We will provide that information within a set timeframe.

8.2 Right to Correction

If there is any incorrect or outdated information on your account, you may request that it be corrected. Identity verification may be required to correct certain information.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fully fulfilled if there are legal obligations or ongoing disputes.

8.4 Objection to Processing

You have the right to object to your information being used for marketing purposes. If you send us a request, we will stop marketing communications.

8.5 Exercising Your Rights

To exercise any of the above rights, please contact our support centre. After verifying your identity, we will process your request as soon as possible. You may also visit our FAQ section for more information.

9 Protection of Minors

399bet provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration, and if we learn that a person has opened an account while under the age of 21, that account and all associated information will be deleted immediately and the account will be closed.

If a parent or guardian suspects that their child is using our platform, please contact our support centre.

10 Changes to the Privacy Policy

399bet reserves the right to update this privacy policy in response to changing circumstances or legal requirements. We will notify users of any significant changes.

10.1 Method of Notification

Users will be notified of major changes via email or a direct notice on the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

10.2 Previous Versions

The latest version of the Privacy Policy will always be available on this page. The date of the last update will be noted at the top of the page.

11 Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your information, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.