Play responsibly,
stay safe
399bet believes gambling is entertainment — not a solution to stress or financial problems. On this page we explain in detail the tools we provide to keep you safe, how to set limits, and how to get help.
Only individuals aged 21 or older may open an account and place bets at 399bet.
Our commitment
At 399bet we believe that enjoying sports and casino games is meaningful only when done in a controlled and mindful way. Many players play for fun and spend their time without any issues. However, in some cases excessive gambling habits can develop, which have a negative impact on personal and family life.
That is why 399bet takes responsible gambling seriously. Reading our platform introduction and policies will show you that we do not simply provide entertainment — we place players' wellbeing as our highest priority. Our goal is to create an environment where every user knows their limits and can make decisions accordingly.
Before starting to play, every user is asked to read our terms and conditions carefully. These contain important information on bonus use, account management, and limit setting. Playing within rules you know is always safer.
Remember — the purpose of gambling is entertainment. Placing more bets to try to recover lost money is never the right decision. Each bet is an independent event and past results do not determine future results.
Core principles of responsible gambling
- Only play with money you can afford to lose without it affecting your daily life.
- Set a budget and time limit for yourself before playing and stick to them.
- Take a break from playing when you are stressed, anxious, or tired.
- Never continue playing to try to recover lost money.
- Spend time with family and friends — gambling is only a small part of life.
- If you feel there is a problem, contact our support team straight away.
Set your own limits
From your 399bet account settings you can impose various types of limits yourself. These tools are in your control and can be activated at any time.
Deposit limits
Set a limit on how much you can deposit per day, week, or month. Once a limit is set it takes effect immediately, and you will need to wait 24 hours to increase it.
Session time limits
Set a time limit for how long you stay logged in at a stretch. You will be logged out automatically when the time is up, reducing the chance of playing for longer than intended.
Reality check
A message will appear at set intervals reminding you how long you have been playing and how much you have spent. This helps you make informed decisions.
Temporary break
If you want to keep your account inactive for a while, take a temporary break of between 24 hours and 6 weeks. You will not be able to log in until the break period ends.
Self-exclusion
If you want to stay away from gambling for a longer period, choose self-exclusion. Once active, the account cannot be reopened before the set period expires.
Spending history
You can view a full breakdown of total deposits, withdrawals, and net losses from your account history at any time. Checking your history regularly is the easiest way to stay aware.
To use these tools or for help setting limits, send us a message on our 24/7 live chat — our team is always ready to help in both Bengali and English.
Recognise the warning signs
Problem gambling habits develop gradually. If you notice any of the signs below in yourself, it is important to pay attention.
Financial signs
Behavioural signs
Emotional signs
Social signs
If you notice even one of the signs above in yourself or someone close to you, it is a signal that help may be needed. Denying the problem only makes the situation more difficult. You can find more information on responsible gambling in our FAQ section.
399bet's commitment
We believe it is our responsibility to create a healthy gambling environment. That is why we ensure safety-focused tools and round-the-clock support for every user.
How to get help
Asking for help takes courage. You or someone close to you can get support through any of the options listed below.
399bet live chat
Our support team works 24 hours a day, seven days a week in both Bengali and English. Whether it is setting account limits, self-exclusion, or any other matter, they will help you in complete confidence.
Email support
In addition to live chat, you can also contact us by email. We handle all responsible gambling requests on a priority basis.
Family and professional advice
Talk to a trusted family member about the problem — they can often be the first source of support. A mental health specialist or counsellor can also provide effective professional guidance.
Protection of minors
Anyone under 21 is strictly prohibited from using 399bet. If there are minors in your household, use a PIN or password to protect your device and make a habit of logging out. If you think a minor has gained access, notify us immediately via live chat.
Plan before you play
The most important habit in responsible gambling is planning ahead. Before logging in to 399bet, decide how long you will play and the maximum amount you will spend. Write that number down and stick to it.
In terms of money, only set aside funds that are allocated for entertainment. Never use salary, savings, rent, or money for other essential expenses for betting. Keep a simple rule in mind — if losing it would hurt, do not gamble with it.
Set a timer on your phone to stay aware of how long you have been playing. You can also use 399bet's session time limit feature — it will remind you to take a break on its own.
How self-exclusion works
Self-exclusion is one of the strongest protection tools available. Choosing it will completely deactivate your account for a set period. During this time, logging in, making deposits, and placing bets will all be impossible.
To activate self-exclusion, contact us via live chat or email ([email protected]). Our team will handle the process with care and in complete confidence. To reopen your account after the period ends, you will also need to contact us — it does not reopen automatically.
Promotional messages are suspended for the duration of the self-exclusion period. This information is kept strictly secure in accordance with our privacy policy.